Tidylaundry.com or Tidy (“we”, “our”, “us”) Privacy Policy aims at safe-guarding the confidentiality of our customers, site and mobile App visitors (“you”, “your”, “yours”). We hereby declare that your details will not be disclosed to any third party unless it is required to provide a service to you. Please go through the below mentioned Privacy Policy points carefully to understand our views and practices regarding your personal data and how we will treat it. By accessing our Website/App, you acknowledge reading and understanding the policies, and hence agree to be bound by the terms stated below.

Cookies:

The website uses cookies to distinguish you from other users of the site. This helps us to provide you with a good experience when you browse the site and also allows us to improve the site accordingly. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy at www.tidylaundry.com/cookies.

Information we collect and uses of it:

We use and hold the information you give to us –

To register you as a new customer, on the basis that it is necessary for us to do so to provide the Service to you
To carry out our obligations to you and to provide you with the information, products and services that you request from us, on the basis that it is necessary for our performance of the contract we have with you.
To notify you about the changes to our Service, on the basis that it is necessary for the performance of our contract with you and necessary for our legitimate interest in promoting and marketing our goods and services, managing our Website or App and/or providing a better service to our customers.
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or inquired about, on the basis that it is necessary for our legitimate interests in promoting and marketing our service.
To notify you of changes to our privacy policy and/or ask you to take part in any review or survey relating to our Service, on the basis that it is necessary for our legitimate interest in keeping you informed of matters which are relevant to you and/or in providing a better service to our customers.
To provide you with information about goods or services we feel may interest you, on the basis that it is necessary for our legitimate interests in promoting and marketing our Service.
To deliver relevant website content, mobile application data and advertisements to you and measure or understand the effectiveness of advertising we serve to you, on the basis that it is necessary for our legitimate interests in promoting and marketing our Service and growing our business.

Your Consent:

Your personal details (name, location, e-mail address, phone number and debit/credit card information) will not be sold or rented by us to any third party without your consent. Though we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure; we will not disclose your name, address and other information which identifies you personally to any third party without your consent. However, we hold no responsibility for any action of third party that may have directed you to our Website or Mobile App.

Communication & Marketing:

If you become a registered member of tidylaundry.com or Tidy mobile App, you will be able to receive promotional emails or notifications or messages regarding latest offers, new services, change of service timings, related to requested service and discounts from us. Please note that in case you don’t wish to receive such communications, you have the full liberty to opt-out of such communication any time. You can unsubscribe by simply clicking on “to unsubscribe” link given in the mail or you can write an email to support@tidylaundry.com.

Protecting Your Security:

All information you provide to us is stored on our secure servers or those of our trusted providers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website or the Mobile App, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website or the Mobile App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

How long do we retain personal data:

If you contact us through the website or the Mobile App but do not enter into a contract with us, we will normally delete your personal data after 2 years.
If you become a customer of ours, we normally retain contract information (including personal data) for six years after the end of the relevant contract, or for longer where we need to do so for the establishment, exercise or defence of legal claims, or where we are required by law to retain it for a longer period.

In certain case, it may not be physically possible to delete certain data (for instance, where it is stored on a secure external server), in which case we will take appropriate steps to ensure that it is not available for re-use or disclosure to third parties.

Disclosures of your information:

Please note that we may share your personal details with fraud prevention or credit reference agency for conducting anti-fraud checks. Please note that in this process no credit check is performed and your credit rating remains unaffected.

We may share your personal information with our other partner entities to:

Facilitate joint services that you request where such services are provided by more than one entity like pick up and delivery etc..
Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
We identify and use your IP address and location to help diagnose problems with our server, and to administer our website or mobile App. Your IP address and location is also used to help identify you and to gather broad demographic information.
As we use third-party service providers to serve ads on our behalf across the Internet, they may collect anonymous information about your visits to our website or users of our mobile App , and your interaction with our products and services to target advertisements for goods and services. No personally identifiable information is collected or used in this process.
We may also transfer your personal data if we are under a duty to do so in order to comply with any legal obligation, or if it is necessary for our legitimate interests in order to enforce or apply our terms of use (for which see www.tidylaundry.com/terms) and other agreements; or to protect the rights, property, or safety of Tidy or tidylaundry.com, our customers, or others.

Usage of Demographic and Profile Data:

We use your personal information to –

Provide the services you request.
To resolve disputes & troubleshoot problems.
Promote a safe service.
Measure consumer interest in our products and services.
Inform you about online and offline offers, products, services, and updates.
Request optional online surveys.

You can always opt-out of receiving marketing or promotional emails or messages or notifications from us, and all future marketing and promotional communications will also contain a simple way to opt out of receiving such further communications from us. We will get your express consent before we share your personal data with any third party for marketing purposes.

Your Rights:

As a data subject you have certain legal rights subject to certain exceptions under the applicable Data Protection legislation including –

The right to access the personal data held about you.
The right to ask us not to process your personal data for marketing purposes.
The right to withdraw at any time any consent you have given to receive marketing material from us, or in any other case where we process your personal data on the basis of a consent that you have given (and not on some other legal basis).
The right to ask us to rectify inaccurate personal data about you.
The right to ask for the restriction of personal data concerning yourself that is inaccurate, unlawfully processed or no longer required.
The right to ask for the transfer of your personal data in a structured, commonly used and machine readable format where the processing is based on your consent.
The right to ask for the erasure of personal data concerning yourself where processing is no longer necessary or the legitimate interests we have in processing your personal data are overridden by your interests, rights and freedoms as the data subject; and
The right to withdraw your consent at any time to your name or image being used in connection with any of our competitions or promotions for publicity purposes.

You can exercise any of your rights at any time by contacting us at support@tidylaundry.com.

Links to other websites:

The website or the Mobile App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these websites privacy policy before submitting any personal information.

Changes to Privacy Policy:

We may change this Privacy Policy at any time. The revised Privacy Policy is effective immediately when posted on the Website. Hence, it is the responsibility of each user to review the website and the Privacy Policy periodically to learn of any revisions to this Privacy Policy.

For any queries or support, you may get in touch with our customer support team or mail us at support@tidylaundry.com